Refund Policy

RETURN POLICY

Last updated December 01, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@anastasia360.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number and the return address, place the item securely in its original packaging and the return form provided, and mail your return to the address provided.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Nothing physical is sold in this store. Only digital products, coaching, education & training. Email hello@anastasia360.com for any other type of returns.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Intuitive Training
  • Personal Coaching
  • Event Tickets
  • Live Group Coaching Webinars

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Payment Policy: Coaching

All Coaching must be paid in full prior to receiving it. This includes online event coaching, personal consultations, and packages of personal sessions.

Refund Policy: Coaching Online Events, In Person Event Tickets: No refunds. Think of it as a concert ticket. Once you commit you commit and get no refund.

One on One Coaching: There are no refunds for services delivered. However, if you decide after one session that a package of private coaching is not for you, you can cancel your remaining package minus the single session pricing. Currently, a single session with Anastasia is $220 and with her other coaches is $200. The current price will be posted on the website. Therefore if your package is $1000 with Anastasia, you would be getting a refund of $780. You must ask for this refund within 7 days of your first session and 2 days prior to a future session. If you have partially paid and you cannot finish paying for Coaching, there is no refunds. Your spot was being held and we could have sold that to someone else.

If you received a free bonus coaching session with any of your purchases and you refund the purchase within 7 days, your refund will be the total amount paid minus the current cost of a single coaching session. Price is listed on website.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@anastasia360.com